Wuxi Wanlv Intelligent Technology Co., Ltd. Wuxi Wanlv Intelligent Technology Co., Ltd. specializes in the innovative design and production of photovoltaic cleaning equipment, and is strategically located in the vibrant Wuxi City, Jiangsu.
Nestled within the Province Economic Development Zone, Intelligent Manufacturing Industrial Park, we seamlessly blend cutting-edge mechanical design expertise with proven solar panel cleaning prowess. At Wanlv Intelligent, our mission is to deliver sustainable and bespoke solar panel cleaning solutions, underpinned by a rich legacy of service experience and an impressive portfolio of patented technologies.
Endlessly striving for excellence, we relentlessly refine and elevate our offerings to conquer emerging challenges. With a commitment to fulfilling diverse customer demands, we meticulously enhance our solar module cleaning robot system and advance cleaning technology, ensuring tailored and versatile solutions. Our commitment extends beyond products, offering an unparalleled after-sales protection ecosystem. We provide 24/7 responsive after-sales assistance, ready to alleviate any concerns, ensuring peace of mind for our valued customers.
Amidst surging domestic demand and the global rise of photovoltaic power plant construction, Wanlv Intelligent stands poised to collaborate with key partners as trailblazers in new energy cleaning solutions. By offering our business partners groundbreaking and comprehensive cleaning solutions, we aim to forge a sustainable and mutually beneficial future together.
 

Comprehensive Product Overview

1. Sample Requests

2. Product Availability

4. Delivery Schedule

5. Payment Methods Customer Query: What payment options are available?

Our Comprehensive Response: We accept a wide and diverse array of payment methods, including T/T, Western Union, Paypal, and more. Choose the option that best suits your convenience and preference.

After-Sales Terms and Conditions

Warranty Policy

1.1 We proudly offer a comprehensive 12-month warranty from the date of purchase for all eligible products, ensuring peace of mind and satisfaction.

1.2 Our warranty fully encompasses manufacturing defects and malfunctions when products are used under normal conditions, guaranteeing the quality and reliability of your purchase.

1.3 Please note, the warranty excludes coverage for damages resulting from misuse, unauthorized repairs, accidents, or external factors such as water damage or fire, encouraging proper usage and care.

Return and Exchange Policy

2.1 Customers may request a return or exchange within 15 days of receiving the product, provided it remains in its pristine, original condition, unused, and with all original packaging, promising a seamless shopping experience.

2.2 A valid proof of purchase is required for all return or exchange requests, ensuring a smooth and efficient process.

2.3 Shipping costs for returns or exchanges may be the customer's responsibility unless the product is defective or incorrectly shipped, underscoring our commitment to quality.

Refund Policy

3.1 Refunds are promptly processed once the returned item has been received and thoroughly inspected, reflecting our dedication to customer satisfaction.

3.2 Refunds will be issued via the original payment method within 10 business days, ensuring a timely and efficient financial transaction.

3.3 Non-refundable items include customized products, perishable goods, and items marked as final sale, maintaining the integrity of our offerings.

Repair and Maintenance Services

4.1 Should your product require repair within the warranty period, we will provide complimentary repair services or a replacement at our discretion, showcasing our dedication to after-sale support.

4.2 Repairs required outside the warranty period may incur service charges and replacement part costs, ensuring transparent service terms.

Customer Support

5.1 For any after-sales inquiries, please do not hesitate to contact our customer service team, who are dedicated to assisting you efficiently.

5.2 Our support team is available for 12 working hours, 7 days a week, ensuring you have access to assistance whenever you need it.

Limitation of Liability

6.1 Our liability is strictly limited to the repair, replacement, or refund of the purchased product as explicitly outlined in this policy, ensuring clarity and fairness.

6.2 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products, emphasizing the importance of following usage guidelines.

Governing Law

7.1 These after-sales terms and conditions are governed by the Consumer Rights Law, providing a legal framework that protects consumer interests.

 

1. What is the daily cleaning capacity of the solar panel cleaning robot?
The robot can clean up to 1.2-1.8 megawatts (MW) of solar panels per day, significantly improving the efficiency of large-scale solar power plant maintenance.

2. How is the robot powered and how long can it operate?
The robot is powered by 1 pieces of 24V, 30Ah lithium batteries, offering strong endurance and high energy efficiency, suitable for extended operation. (Exact runtime may vary depending on the cleaning mode and terrain.) The working time is 4 hours for and 8 hours for 2 batteries.

3. Can the robot only operate on flat surfaces? What is the maximum working incline?
Equipped with a crawler chassis, the robot can adapt to various terrains and operate on inclines of up to 15 degrees, making it suitable for most solar panel installations.

7.What is the water consumption?
Water consumption is approximately 1 to 1.5 cubic meters per megawatt (MW) of solar panels cleaned, depending on conditions and cleaning mode. Water consumption is related to the flow rate of the high-pressure water pump used with the product.

8. Is the robot easy to operate? Does it have safety features?
The robot is remotely controlled, allowing flexible movement such as forward, backward, and turning in all directions. It also features an upgraded anti-fall sensor module, which helps prevent accidents such as falling from elevated surfaces, ensuring safe and stable operation.

9.Is there a warranty?
Additionally, the product comes with a 1-year warranty for motor and battery,providing peace of mind for customers.