| Customization: | Available |
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| After-sales Service: | 24 Hours Reaction |
| Warranty: | 12 Months |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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| PRODUCT TECHNICAL PARAMETERS | ||
| Net product weight | 34kg | |
| Product size | 840*1223*300mm | |
| Remote control distance | 150m | |
| Rolling brush length | 1200mm | |
| Water yield | 4L/min (Max. 8.5L/min) | |
| Brush rolling speed | 330r/min | |
| Battery parameter | 25.2V 25.6AH | |
| Battery type | Ternary lithium battery | |
| Equipment power supply | Battery life on full charge | |
| Charging time | ||
| Cleaning capacity | Cleaning efficiency | |
| Cleaning pollutant | ||
| Operating condition | Array inclination | |
| Type of power station | ||
| Component type | ||
| Working environment | Ambient temperature | |
| Class of protection | ||
| Operating period | ||
| Handling performance | Remote control operation | |
24 Hours Online Support: Gain access to our around-the-clock online support, ensuring that expert assistance is always available whenever you need it, enhancing your customer experience.
12 Months Warranty Period: Enjoy the assurance of a full 12-month warranty period, demonstrating our commitment to quality and reliability for every product you purchase.
After-Sales Terms and Conditions
Warranty Policy
1.1 We provide a 12-month warranty from the date of purchase for all eligible products.
1.2 The warranty covers manufacturing defects and malfunctions under normal usage conditions.
1.3 The warranty does not cover damages caused by misuse, unauthorized repairs, accidents, or external factors such as water damage or fire.
Return and Exchange Policy
2.1 Customers may request a return or exchange within15 days of receiving the product, provided it is in its original condition, unused, and with all original packaging.
2.2 A valid proof of purchase is required for all return or exchange requests.
2.3 Shipping costs for returns or exchanges may be borne by the customer unless the product is defective or incorrectly shipped.
Refund Policy
3.1 Refunds will be processed once the returned item has been received and inspected.
3.2 Refunds will be issued via the original payment method within 10 business days.
3.3 Non-refundable items include customized products, perishable goods, and items marked as final sale.
Repair and Maintenance Services
4.1 If the product requires repair within the warranty period, we will provide free repair services or a replacement at our discretion.
4.2 Repairs outside the warranty period may be subject to service charges and replacement part costs.
Customer Support
5.1 For any after-sales inquiries, please contact our customer service team.
5.2 Our support team is available 12 working hours and 7 days,per week.
Limitation of Liability
6.1 Our liability is limited to the repair, replacement, or refund of the purchased product as outlined in this policy.
6.2 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
Governing Law
7.1 These after-sales terms and conditions are governed by the laws of Consumer Rights Law
Wuxi Wanlv Intelligent Technology Co., Ltd. Located in the thriving Wuxi City Economic Development Zone, our company is a hub of innovation within the Intelligent Manufacturing Industrial Park. At WanlvSunny, we specialize in cutting-edge photovoltaic cleaning equipment, marrying our deep expertise in mechanical design with robust solar panel cleaning experience. Our commitment is to deliver sustainable, tailor-made cleaning solutions, supported by extensive service experience and a wealth of patented technology.
We are unwavering in our mission to constantly refine and elevate our offerings. By continuously advancing our solar module cleaning robot system and technology, we meet diverse customer needs with bespoke, flexible solutions, overcoming any challenges faced. Our exceptional after-sales protection system ensures customer satisfaction with proactive support available 24/7, ready to address all concerns swiftly and effectively.
Embracing the surge in domestic demand and the global expansion of photovoltaic power plants, Wanlv Intelligent stands poised to collaborate with our crucial partners as pioneers in new energy cleaning solutions. Together, we aim to revolutionize the industry by offering our business allies innovative, comprehensive cleaning solutions that pave the way for a sustainable, mutually beneficial future.
The cleaning brush plays a crucial role in the maintenance of photovoltaic power stations. Here are some key advantages of photovoltaic cleaning brushes:
1.Q: Is the robot automatic or remote controlled? How to solve the water supply problem?
A: The machine can be remotely controlled up to 150 meters away. The water supply can be connected to a high-pressure cleaning pump to increase the pressure to improve the cleaning effect. Water tanks are prepared for roofs or water-scarce areas to solve the water supply problem.
2. Do I need Lithium Battery?
A: Yes, Two pieces of lithium battery could work for 4-5hours, it is portable and flexible to move upward and no limitation for the power supply.
3. Q: May I obtain some samples before the order?
A: Yes, we offer paid sample to meet all your need.
4. Q: What about your MOQ ?
A: For Solar panel cleaning robot the MOQ is 1 set
5. Can I use my brand or design the items?
A: Customized logo and design on mass production are available, however, authorization is required.
6. Q: What exactly is a delivery item?
A: Normally, sample orders are delivered by courier quickly, while mass manufacturing depends.
7. Q: What exactly is payment?
A: T/T, Online order, Paypal, etc.
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