Wuxi Wanlv Intelligent Technology Co., Ltd. Specializing in state-of-the-art photovoltaic cleaning equipment, Wuxi Wanlv Intelligent Technology Co., Ltd. is strategically located in the bustling city of Wuxi, Jiangsu.
Situated in the Province Economic Development Zone, within the esteemed Intelligent Manufacturing Industrial Park, we expertly marry mechanical design prowess with significant expertise in solar panel maintenance. At Wanlv Intelligent, our mission is to deliver sustainable, bespoke solar panel cleaning solutions, fortified by our vast service experience and an impressive portfolio of patented technologies.
In our relentless quest to upgrade and refine our offerings, we are dedicated to overcoming the challenges we face. By continuously enhancing our solar module cleaning robot systems and cutting-edge cleaning technologies, we cater to diverse customer needs with personalized, adaptable solutions. Furthermore, we are proud to provide an exceptional after-sales protection system. Our responsive after-sales support is available 24/7, ensuring all customer concerns are addressed promptly and effectively.
As domestic demand surges and photovoltaic power plants flourish globally, Wanlv Intelligent is eager to collaborate closely with vital partners to redefine new energy cleaning solutions. We aim to supply our business collaborators and associates with pioneering, comprehensive cleaning solutions and services, striving together towards a sustainable and mutually beneficial future.
 

Comprehensive Product Overview

1. Seamless Sample Requests

2. Product Readiness and Availability

4. Reliable Delivery Schedule

5. Flexible Payment Methods Customer Inquiry: What payment methods do you offer?

Our Comprehensive Response: We accept a wide array of payment solutions, including T/T, Western Union, Paypal, and more. Choose the method that best aligns with your preferences.

After-Sales Terms and Conditions

Warranty Policy

1.1 We proudly offer a comprehensive 12-month warranty starting from the date of purchase for all products that meet our eligibility criteria.

1.2 This warranty ensures coverage against any manufacturing defects and malfunctions that occur under normal usage conditions, providing peace of mind for our esteemed customers.

1.3 Please note that our warranty does not extend to damages resulting from misuse, unauthorized repairs, accidents, or external factors such as water damage or fire.

Return and Exchange Policy

2.1 You may request a return or exchange within 15 days of receiving your product, as long as it remains in its original condition, unused, and accompanied by all original packaging.

2.2 For all return or exchange requests, a valid proof of purchase is required to ensure smooth processing.

2.3 Customers may be responsible for shipping costs associated with returns or exchanges unless the product is defective or was shipped incorrectly.

Refund Policy

3.1 Refunds will be processed promptly after the returned item has been received and undergone a thorough inspection to confirm its condition.

3.2 Once approved, refunds will be issued through the original payment method within 10 business days, ensuring a smooth financial transaction.

3.3 Please be aware that certain items, such as customized products, perishable goods, and items marked as final sale, are non-refundable.

Repair and Maintenance Services

4.1 Should your product require repair during the warranty period, we will provide complimentary repair services or a replacement at our discretion, ensuring continued performance.

4.2 Repairs needed outside of the warranty period may incur service charges and costs for replacement parts, providing continued support beyond the initial warranty.

Customer Support

5.1 For any inquiries related to after-sales services, please reach out to our dedicated customer service team, who are eager to assist you.

5.2 Our support team is readily available for 12 hours each working day, 7 days a week, ensuring you receive assistance whenever you need it.

Limitation of Liability

6.1 Our liability is limited to offering a repair, replacement, or refund of the purchased product as outlined in this comprehensive policy.

6.2 We do not assume responsibility for any indirect, incidental, or consequential damages resulting from the use of our products.

Governing Law

7.1 These after-sales terms and conditions are governed by the Consumer Rights Law, ensuring compliance with legal standards for customer protection.

 

1. What is the daily cleaning capacity of the solar panel cleaning robot?
The robot can clean up to 1.2-1.8 megawatts (MW) of solar panels per day, significantly improving the efficiency of large-scale solar power plant maintenance.

2. How is the robot powered and how long can it operate?
The robot is powered by 1 pieces of 24V, 30Ah lithium batteries, offering strong endurance and high energy efficiency, suitable for extended operation. (Exact runtime may vary depending on the cleaning mode and terrain.) The working time is 4 hours for and 8 hours for 2 batteries.

3. Can the robot only operate on flat surfaces? What is the maximum working incline?
Equipped with a crawler chassis, the robot can adapt to various terrains and operate on inclines of up to 15 degrees, making it suitable for most solar panel installations.

7.What is the water consumption?
Water consumption is approximately 1 to 1.5 cubic meters per megawatt (MW) of solar panels cleaned, depending on conditions and cleaning mode. Water consumption is related to the flow rate of the high-pressure water pump used with the product.

8. Is the robot easy to operate? Does it have safety features?
The robot is remotely controlled, allowing flexible movement such as forward, backward, and turning in all directions. It also features an upgraded anti-fall sensor module, which helps prevent accidents such as falling from elevated surfaces, ensuring safe and stable operation.

9.Is there a warranty?
Additionally, the product comes with a 1-year warranty for motor and battery,providing peace of mind for customers.