Wuxi Wanlv Intelligent Technology Co., Ltd. Nestled in the heart of Wuxi City, Jiangsu, Wuxi Wanlv Intelligent Technology Co., Ltd. is a leading authority in the realm of photovoltaic cleaning equipment.
Strategically positioned in the Province Economic Development Zone's Intelligent Manufacturing Industrial Park, we seamlessly blend exceptional mechanical design expertise with profound solar panel cleaning experience. Wanlv Intelligent proudly offers sustainable and personalized solar panel cleaning solutions, enriched by extensive service experience and a diverse portfolio of patented technologies.
Our relentless pursuit of innovation and excellence drives us to constantly refine our offerings. We address emerging challenges by evolving our solar module cleaning robot system and advancing our cutting-edge cleaning technology, ensuring we meet diverse client needs with bespoke, adaptable solutions. Complementing our premier products, we provide an outstanding after-sales protection system. Our dedicated support team is at your service 24/7, ensuring peace of mind with prompt, effective assistance around the clock.
As domestic demand surges and photovoltaic power plants proliferate globally, Wanlv Intelligent is poised to revolutionize new energy cleaning solutions. Together with our esteemed partners, we're committed to delivering innovative, comprehensive cleaning solutions and services. Join us in forging a sustainable, mutually beneficial future, paving the way as the pioneers of a cleaner tomorrow.
 

Product Overview

1. Sample Requests

2. Product Availability

4. Delivery Schedule

5. Payment Methods Customer Query: What payment options are available?

Our Response: We accommodate a comprehensive range of payment methods, including T/T, Western Union, Paypal, and more. Choose the payment option that aligns best with your preferences.

After-Sales Terms and Conditions

Warranty Policy

1.1 We proudly offer a comprehensive 12-month warranty from the date of purchase, ensuring peace of mind for all eligible products.

1.2 Our warranty generously covers manufacturing defects and malfunctions when used under normal conditions, showcasing our commitment to quality.

1.3 Please note, the warranty does not extend to damages caused by misuse, unauthorized repairs, accidents, or external factors such as water damage or fire, emphasizing the importance of proper care.

Return and Exchange Policy

2.1 Customers can enjoy a hassle-free return or exchange process within 15 days of receiving the product, provided it remains in its pristine original condition, unused, and accompanied by all original packaging.

2.2 To ensure a smooth return or exchange experience, a valid proof of purchase is required for all requests.

2.3 While we strive for excellence, shipping costs for returns or exchanges may be the responsibility of the customer unless the product is defective or incorrectly shipped, which we will rectify.

Refund Policy

3.1 Refunds are swiftly processed once the returned item has been received and thoroughly inspected, ensuring a seamless resolution.

3.2 Refunds are issued through the original payment method within 10 business days, providing a prompt and efficient service.

3.3 Please be aware that non-refundable items include unique customized products, perishable goods, and items marked as final sale, safeguarding fairness in our policy.

Repair and Maintenance Services

4.1 Should your product require repair within the warranty period, we are pleased to offer complimentary repair services or a replacement at our discretion, reflecting our commitment to support.

4.2 For repairs outside the warranty period, service charges and replacement part costs may apply, ensuring transparency and fairness in all our dealings.

Customer Support

5.1 For any inquiries related to after-sales services, our dedicated customer service team is ready to assist you, emphasizing our commitment to customer satisfaction.

5.2 Our support team is available 12 working hours a day, 7 days a week, ensuring that you receive timely assistance whenever you need it.

Limitation of Liability

6.1 Our liability is expressly limited to the repair, replacement, or refund of the purchased product as outlined in this policy, ensuring clarity and understanding.

6.2 We do not assume responsibility for any indirect, incidental, or consequential damages resulting from the use of our products, ensuring clear expectations.

Governing Law

7.1 These after-sales terms and conditions are governed by the laws of Consumer Rights Law, ensuring adherence to the highest standards of consumer protection.

 

1. What is the daily cleaning capacity of the solar panel cleaning robot?
The robot can clean up to 1.2-1.8 megawatts (MW) of solar panels per day, significantly improving the efficiency of large-scale solar power plant maintenance.

2. How is the robot powered and how long can it operate?
The robot is powered by 1 pieces of 24V, 30Ah lithium batteries, offering strong endurance and high energy efficiency, suitable for extended operation. (Exact runtime may vary depending on the cleaning mode and terrain.) The working time is 4 hours for and 8 hours for 2 batteries.

3. Can the robot only operate on flat surfaces? What is the maximum working incline?
Equipped with a crawler chassis, the robot can adapt to various terrains and operate on inclines of up to 15 degrees, making it suitable for most solar panel installations.

7.What is the water consumption?
Water consumption is approximately 1 to 1.5 cubic meters per megawatt (MW) of solar panels cleaned, depending on conditions and cleaning mode. Water consumption is related to the flow rate of the high-pressure water pump used with the product.

8. Is the robot easy to operate? Does it have safety features?
The robot is remotely controlled, allowing flexible movement such as forward, backward, and turning in all directions. It also features an upgraded anti-fall sensor module, which helps prevent accidents such as falling from elevated surfaces, ensuring safe and stable operation.

9.Is there a warranty?
Additionally, the product comes with a 1-year warranty for motor and battery,providing peace of mind for customers.